Any electronic product requires regular maintenance and service to function properly.In some public places, there is always a danger of undesirable machine breakdown. Preventive maintenance can save a lot of time and money of user. With the help of this maintenance services,
it is possible to predict and identify parts which are at verge of collapse.Maintenance cost was one of the primary reason why anyone do not buy a RO water purifier or likely electronics product.Most service providers push for AMC or annual maintenance contract. Traditionally, people generally avoid AMC for any product. There are several other criteria when looking for a water purifier, but maintenance cost is one of the very important look after.
What is AMC?
AMC means annual maintenance contract.A manufacturer company provides the customer care service through AMC by themselves or with the help of service providers.The contract is usually for the period of one year and can be extended up to 3 to 5 years as per the mutual understanding of both the parties.Usually the service providers give all service supports, but would charge separately for every part under AMC. However, with some providers, few parts are replaced during the visit by service engineer when it is mentioned in AMC contract that such limited parts will be replaced.
Cost of Maintenance
First and foremost, one need to understand which components that incur a cost towards maintenance of a purifier:
- RO membrane: This is the primary part of any RO water purifier. The life of an RO membrane depends on the quality of water runs through it, the TDS, and whether pre-filter has been replaced regularly or not etc. Generally it lasts for 2 years or even more, but ideally after 2 years membrane should be replaced.
- Other filters: Sediment filter, carbon filter, post-carbon filter, and UV lamp, in case of RO+UV or just UV, are all consumables. As they get used up and eventually need to be replaced.
- Then there are other components such asouter casing of the membrane tap, tubes, motor which may cost few hundred Rupees to change.
Kent RO AMC Plans
Plan 1: Purifier maintenance that includes basic servicing.
Plan 2: Inclusive of plan 1 and also includes the maintenance of filters.
Plan 3: Inclusive of plans 1 & 2 and maintenance of electrical parts.
Plan 4: Inclusive of plans 1, 2 & 3 and maintenance of the filter membrane.
Plan 5: Maintenance of services, filters, membranes, electrical parts.
Plan 6: Inclusive of all the services provided from plan1- plan 5 plus emphasis on maintenance of faulty parts.
Kent RO AMC price varied upon this plans and a customer care executive only can provide details on it to the customer.
There are some people who buy unbranded water purifiers. Those are assembled by local water purifier companies and their maintenance would be relatively cheap. If anyone is interested in branded ones, the cost of maintenance could be high. But this will depend on many factors such as city a user live in, hardness of water, maintenance of the device including periodical replacement of the pre-filter etc.